Shipping & Return Policy

📦 Shipping Information

Free Standard Shipping We provide complimentary standard shipping on all orders shipped within the continental United States.

Processing & Delivery Timeline:

• Order Processing: 1-2 business days (Monday-Friday, excluding federal holidays)
• Standard Delivery: 3-7 business days via USPS/UPS
• Tracking: You'll receive email confirmation with tracking number within 24 hours of shipment
• Current Service Area: United States only

Please note: Delivery times may be extended during peak seasons (holidays, promotional events) or due to carrier delays beyond our control.

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🔄 Return & Refund Policy

Our Satisfaction Guarantee We're committed to your satisfaction with every ToothGemKit purchase.

Return Window & Conditions:

• Time Limit: 14 calendar days from delivery date
• Product Condition: Items must be unused, unopened, and in original packaging
• Health & Safety: Due to hygiene regulations, opened dental products cannot be resold and are non-returnable

How to Return:

1. Contact us at support@toothgemkit.us within 14 days
2. Include your order number and reason for return
3. We'll provide a prepaid return label within 1 business day
4. Package items securely using original packaging

Refund Process:

• Inspection: Returns are processed within 2-3 business days of receipt
• Refund Timeline: 5-10 business days to original payment method
• Return Shipping: Covered by ToothGemKit at no cost to you

Non-Returnable Items:

• Opened or used dental products (for health and safety reasons)
• Items damaged by misuse

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📞 Customer Support

Contact Information:

• Email: support@toothgemkit.us
• Response Time: Within 24 hours (Monday-Friday)
• Order Issues: We'll work with you to resolve any shipping or product concerns

Additional Information:

• All shipping notifications sent to email address provided at checkout
• For expedited shipping options, please contact us before placing your order
• International shipping may be available in the future - join our mailing list for updates

This policy is effective as of [current date] and may be updated periodically. Customers will be notified of any material changes.